Performance Guidelines & Viewing Suggestions

Visitor Information

The Clemens Center is the perfect place to connect with family and friends to create memorable performance experiences that enrich, inspire and even amaze you! To enhance your experience, we make the following suggestions with the intention of eliminating any discomfort that may get in the way of a truly wonderful night at the Clemens Center.

Please check your tickets immediately upon purchase. Due to multiple performance days and times, please be sure they are for the show you wanted. If there is any confusion, contact the Box Office right away.

Allow plenty of time for arrival at the theater. Try to arrive between 15 and 30 minutes before show-time to allow ample time for you to be comfortably seated.

Have your tickets ready to show an usher at the door. They will help direct you to your seat.

During the performance, please be mindful of others around you by limiting noise distractions as much as possible. Control your “beeps.” The sounds of watches, pagers beeping and cellular phones ringing disturb the performance. Please silence your equipment before entering the theater.

Relax and allow yourself to be treated as the special person you are on your “night out.” There is no “dress code” at the Clemens Center, so dress in a style that is comfortable for you. Enjoy yourself! Laugh, cry, cheer or applaud as you feel moved to respond.

Our staff is here to serve you, so please ask for any assistance you may require. Let us know how we can improve your enjoyment of the Clemens Center!

Questions?

Contact our Box Office:
Monday - Friday
11:30 am - 5:30 pm
607-734-8191 or 1-800-724-0159

Performance

Guidelines

Ticket Exchange Policy

The privilege of returning your tickets for an on-line credit at the Box Office will be reserved exclusively for Clemens Center members.  Members must return their tickets to the Box Office at least 2 business days prior to the performance to receive an on-line credit for future use at the Clemens Center. All non-member sales are final. Anyone may exchange and/or upgrade tickets for another performance within the same show on a best available basis. All ticket exchanges must be done at the Clemens Center Box Office in person. Service charges may be applied to returned, exchanged, upgraded or lost tickets depending on the type of request, so please inquire at the Box Office. Ticket returns and exchanges cannot be authorized without the tickets.

Food & Beverages

Food and beverages are permitted for some performances in Mandeville Hall and Powers Theater. Please use care when bringing food or beverages into the theater. Your cooperation in this matter will help prolong the quality and atmosphere of the theater.

Smoking

The Clemens Center is a tobacco free zone.  Please keep the grounds smoke free and tobacco free.

Late-comers

It is management policy to begin performances at the advertised time. Late-comers will be seated at the discretion of the management.

First Aid

If you need medical assistance, contact the nearest usher.

Personal Property

The management is not responsible for personal apparel or other property unless the items are checked at the coat check in the Lobby.

Photographs & Recorders

Taking photographs and using audio or video tape recorders during performances is strictly prohibited.

Emergency/Fire Notice

The emergency exits indicated by a red exit sign nearest the seat you occupy are the shortest routes to the street. Unless otherwise instructed in the event of fire or other emergency, please WALK to that exit – do not run!

Restrooms

Restrooms are located in both levels of the Lobby.

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